FAQ's

Our Most Frequently Asked Questions

Why GUNNAR Computer Eyewear?

Q: Why do digital users need computer glasses?

A:  It is not uncommon for people to work (and play) on a digital screen for more than 8 hours a day.  Without computer glasses, many digital users often end up with blurred vision, eye strain, and headaches — symptoms of computer vision syndrome. Worse still, many people try to compensate for their blurred vision by leaning forward, or by tipping their head to look through the bottom portion of their glasses. Both of these actions can result in a sore neck, sore shoulders and a sore back. GUNNAR computer eyewear is engineered to reduce digital eye strain while increasing contrast, comfort, and focus.

Q: Who should wear GUNNARS?

A:  Anyone who spends time using computers or electronic digital devices will benefit from wearing GUNNAR glasses.

Q: What benefits can you expect from wearing GUNNARS?

A: GUNNAR Benefits:

1)      Reduced eye strain, dry eyes, and computer related headaches

2)      Decreased glare and screen reflections

3)      Increased contrast and resolution

4)      Improved productivity and performance

Q: Why are GUNNARS better than other computer glasses?

A:  GUNNAR is the industry leader in advanced computer and gaming eyewear, being the only company with approved patents for particular computer glasses elements. Our patented lens technology and style-based design distinguishes GUNNAR eyewear from other options available.  All GUNNARS, regardless of the style or price, reduce digital eye strain while improving contrast, comfort and focus. The price varies according to the design, frame materials, and the style.

Q: Why are GUNNARS better than other visual ergonomic options like screen savers or software solutions?

A:  If you’re under 40, eye strain or blurred vision during computer work may be due to an inability of your eyes to remain accurately focused on your screen or because your eyes have trouble changing focus from your keyboard to your screen and back again for prolonged periods. Computer glasses differ from regular eyeglasses or reading glasses in several ways: 1) Most young people wear eyeglasses to correct their distance vision, and 2) Reading glasses are prescribed to correct near vision only. Only computer glasses are optimized for digital screens that are positioned 20 to 26 inches from the user’s eyes.

GUNNAR Lens Technology

Q: What is special about GUNNAR lens technology?

A:  GUNNAR patented lens technology is the result of intensive study and research on the human optical system and its interaction with digital devices at specific distances and in specific light. Based on optometric principles developed over years, and fused with the most recent scientific advances from the GUNNAR tech labs, lens technology works with and enhances the properties of the human eye. Made of a proprietary lens material and finished with custom tints and coatings, GUNNAR lens technology improves visual performance when interacting with any digital screen.  Learn more about how GUNNARS work >

Q: Do GUNNAR Computer Glasses have extra focusing power?

A:  GUNNAR lens material has extra focusing power providing your sharper, clearer vision. This patented lens technology helps you focus more naturally creating less stress on your eyes.  Less eye strain reduces digital fatigue. The extra focusing power results in a magnification of +0.25.

Q: What is the advantage of the yellow lenses?

A: The GUNNAR signature amber lens tint is designed to filter out harsh blue light.  It offers the best enhancement of contrast and visual performance while minimizing screen glare and diminishing the harshest parts of the color spectrum. To learn more, visit The Advantage of Yellow Lenses.

Q: What type of optical lens material is used in GUNNAR lenses?

A: It’s a material that hasn’t been used in ophthalmic lenses before. It’s a 1.51 index polymer that has extremely high Abbe value for color control.

Q: Has GUNNAR conducted research to prove that its eyewear helps prevent Computer Vision Syndrome (CVS)?

A:  To get a more comprehensive look at our product performance and studies that has been conducted around GUNNARS & CVS. Please visit our Corporate Sales Site.

Q: Do GUNNARS really work?

A: We are the leader in computer eyewear and have multiple patents that pertain specifically to the tints and curvature of the frames among others. We have also done extensive research in developing this product. Find out more about our studies here: http://www.gunnars.com/b2b/gunnar-optiks-digital-performance-eyewear-market-test/

But don’t just believe us, see for yourself – research all of our fan reviews, and take advantage of our 30 day money back guarantee. Visit How They Work.

Q: Can I use GUNNAR eyewear, with its lens technology, for driving?

A:  While GUNNAR computer eyewear filter 100% of UV light, they are not sunglasses and they are not designed for use in situations that require long-distance viewing, like driving.

Q: Sometimes I get headaches when I wear my GUNNARS. What do I do?

A:  You should not experience headaches related to eye strain.  If you get headaches rather than relief while wearing GUNNARS, we strongly advise you stop wearing them and see an eye doctor; difficulty adapting to GUNNARS typically indicates some form of undiagnosed vision problem, and you may need prescription lenses. Once you get your prescription, we can fulfill it with our GUNNAR lens technology.

GUNNAR Products

Q: Tell me about the various lines of GUNNAR Computer Eyewear.

A: GUNNAR Computer Eyewear — available in prescription Rx and non-prescription lenses — minimizes eye fatigue while improving contrast, comfort, and focus for anyone who spends long hours viewing digital screens. Here are the four computer eyewear categories:

Advanced Computer Eyewear – reduce eye strain from staring at a digital screen

Advanced Gaming Eyewear – computer glasses with features designed for gamers

Crystalline Computer Eyewear – clear lenses for designers working in true color

Outdoor Eyewear – gradient lenses for viewing a digital screen outdoors

Learn more about our products.

Q: What’s the difference between computer eyewear and gaming eyewear?

A: The lens technology is the same across all similar types of lenses (amber, crystalline, outdoor). Some of our Gaming styles have super thin temples to be compatible with headset usage, but otherwise, the only differences between the product lines are the frame styles.

Q: What's the difference between the less expensive and more expensive GUNNAR glasses?

A: All GUNNARS, regardless of the style or price, optimize visual performance for anyone who spends long hours viewing computers, smart phones, TV monitors, and all other digital screens. All of our eyewear also use the same patented lens technology and as far as performance goes, will work equally well. The price varies according to the design, frame materials, and the style.

Q: Where can I purchase GUNNAR Computer Eyewear?

A:  GUNNARS can be purchased direct online at www.gunnars.com.  Consumers can also purchase GUNNARS at thousands of specialty retailers, e-tailers, university bookstores, consumer electronic stores and authorized eye care providers across 20+ countries.

To find a store near your, visit Where to Buy.

To see where GUNNAR ships internationally, visit GUNNAR International.

Q: How much does the Computer Eyewear cost?

A:  Non-prescription GUNNAR Computer Eyewear retails from between $69 – $149 on www.gunnars.com.  We also have Rx lenses that you can purchase through our website.  See all the Rx styles at Prescription GUNNARS.

Q: How will I know a pair will fit me?

A:  You can filter each product style by fit, frame type, frame shape, and features.  This functionality will help you find the best fit for your face type.  Each product page also features dimensions for each style.  You can measure your favorite pair of glasses or sunglasses to compare the fit and select the style that best suits your face.

Q: What kind of cleaner can I use if I don’t have the GUNNAR Cleaning Kit?

A: Use light soap, water, and air dry. Make sure you don’t use any alcohol based substance which can damage the anti-reflective coatings!

Q: Are GUNNARS polarized?

A: No, our Outdoor Eyewear are not polarized.  We use a gradient tint to optimize the lenses for outdoor digital viewing. Gaming and Computer eyewear are also not polarized.

Q: Do these second as sunglasses?

A: Our amber and crystalline eyewear are not designed to be worn outdoors, although they do have UV400 protection. For outdoor protection, please view our Outdoor Eyewear styles.

Q: Is there a line specifically for gamers, women and children?

A:  Advanced Gaming Eyewear is designed specifically for gamers by incorporating increased viewing angles and headset compatible temples.  In addition, we carry a variety of styles geared towards women.  Our smaller frames designed for a narrow face can also fit teenagers.

Q: I am a designer; will the amber tint mess with my colors?

A: The amber tint in our glasses is designed to filter out harsh blue light, and as a result affects the color spectrum in a very subtle way. If designing in true color is important to you without a color shift, then Crystalline lenses are the best option for you.

Q: Do the crystalline glasses have a magenta hue?

A: If you notice any magenta hue, it will be extremely faint.  We use an Anti-Reflective (AR) coating to help get more light get through the lens so the view is brighter and crisper.  Typically we can get anywhere from 3-5% more light into the lens with the use of an AR coating.  The catch is this….you have to tune the AR coating and choose a center for the peak reflectance over a certain part of the spectrum.  Our normal AMBER tint has the peak reflectance at 450nm which corresponds to the big spike of energy coming off screens in the blue part of the spectrum.  That helps eye fatigue due to over exposure to HEV (High Energy Visible) light.

For the Crystalline lens, we use an AR that reflects closer to 550nm (green).  Hence, you’ll see a very slight green reflectance on the lens (less than 1% reflectance).  We chose the 550nm peak reflectance to counter some of the natural filtering that happens due to our lens material.  The two cancel each other out almost completely in most lighting conditions.  However there can be natural imbalances in some lighting conditions where the amount reflected is greater than the amount filtered.  In that case, you’ll get more green light left over and you’ll see a very slight hue of the color on the opposite side of the color wheel….magenta.  Have the user work on getting a naturally lit environment that approximate white light.  The other place where you can see some imbalance is in the prescription Rx.  Thicker lenses will filter more, thinner lenses filter less.  Again, the difference should be very slight…probably less variation than you’ll see as your monitor changes its calibration with changes in humidity, temp, age etc.

Prescription Eyewear

Q: Is GUNNAR Computer Eyewear compatible with prescription lenses?

A: Yes, GUNNAR custom prescription program is available online

Visit GUNNAR Rx to learn about our Prescription Program.

You can also find prescription GUNNARS at select optical retailers.  To find an optical retailer near you, visit Where to Buy.

Q: How can I get a prescription if there is no authorized GUNNAR Rx dealer in my area?

A:  If you have your prescription, you can purchase GUNNARS directly from our site.

Your eye care provider can also contact GUNNAR for more information on becoming an authorized GUNNAR Rx provider.

Q: What do I need to order my prescription lens online?

A:  You need a copy of your prescription to order your GUNNAR Rx frames online.  If you don’t have your prescription available, you can visit an eye care provider to have your eyes checked; they will provide you with your prescription.  Make sure that your prescription includes the PD or Pupil Distance. Request it if your prescription is missing this info. We will ask for all your prescription details as part of our Rx check out process.

Q: How much are GUNNAR Rx prescription computer glasses?

A:  If you go direct through the GUNNAR website, GUNNAR Standard Rx lenses will be between $219-249 and GUNNAR Premium Rx lenses will be between $319-399.

If you go through one of our authorized GUNNAR Rx dealers, pricing may vary from doctor to doctor.

Q: What is the difference between GUNNAR Standard and GUNNAR Premium Rx prescription lenses?

A: GUNNAR standard prescription lens uses analog technology for customizing your prescription. GUNNAR premium lens technology, engineered by Carl Zeiss Vision, creates prescriptions with robotic technology and adds Pure Coat™, a durable anti-reflective coating, for extra heavy digital use.

Of course, all our Rx lenses feature GUNNAR lens technology engineered to protect your vision and help you stay focused.

The GUNNAR Standard prescription lenses also feature a 90 day warranty, while the GUNNAR Premium Rx prescription lenses feature a 2 year warranty.

Q: What is the estimated shipping time for prescription lenses?

A: Prescription lenses need to be custom developed at our lab so expect your GUNNAR Rx glasses to take three to four weeks to arrive with standard shipping.

Q: Do we provide Rx prescription services worldwide?

A:  To find an International Rx prescription provider, visit GUNNAR International.

Q: Is GUNNAR Rx eyewear approved by my insurance?

A: Our Rx eyewear is covered by VSP and Vision Care Direct (VCD) insurance.  Please inquire for further information with your authorized GUNNAR Rx eye care provider or visit GUNNAR Rx.

Q: Do you need a prescription to wear GUNNARS?

A: GUNNARS are designed for those with normal 20/20 or 20/20 corrected vision, so, no, you don’t have to have a prescription to use GUNNARS. For those who regularly use glasses, GUNNAR works with the Swiss lens manufacturer Carl Zeiss to make prescription GUNNARS available to those who need a prescription. For more information on prescription glasses, head to GUNNAR Rx.

Q: What is the Rx prescription return policy?

A:  If purchased directly from GUNNAR website, all sales are final on custom Rx eyewear. This is why we ensure all of the prescription information is accurate before we commence.

If purchased at an Rx retailer, Rx return policies vary by individual eye care provider. Please refer to the return policy of your authorized GUNNAR Rx prescription provider where you make the purchase.

Q: What does it mean if my prescription is 'out of range'?

A:  If during your check out process, you get an ‘out of range’ message, this means that we cannot place an order for your glasses.  You can try to order a different style.  If your prescription is well outside the standard range for prescription wearers, we may not be able to accommodate your order.

Returns, Exchanges & Warrantees

Q: What is the GUNNAR money back guarantee?

A: GUNNAR guarantees the quality and performance of its eyewear and lens technology. Wear your GUNNARS every time you are gaming, in front of your computer or using other digital device for the next 2 weeks. If you don’t notice a reduction in eye strain, dry eyes, or headaches AND an improvement in contrast, comfort and focus, send them back for a refund of the purchase price.  Just make sure you return your GUNNARS within 30-days for your money back*.

To learn more, visit Return Policies.

*Prescription Eyewear items are custom and therefore not eligible for the GUNNAR Guarantee offer.

Q: What is your return policy?

A: We will refund 100% of the purchase price for any returnable or non-Rx order that is returned within 30 days of the ship date.  To get the full refund, the purchase must have been made through our website, be in new condition, and must be accompanied by a return authorization number (RMA). If the eyewear is damaged, there is a $10.00 restocking fee.

To learn more, visit Return Policies.

Q: Can I exchange my GUNNARS for a different style?

A: We will exchange any returnable or non-RX order that is returned within 30 days of the ship date.  For all exchanges, the purchase must have been made through our website, be in new condition, and must be accompanied by a return authorization number (RMA). If the eyewear is damaged, there is a $10.00 restocking fee.

To learn more, visit GUNNAR Policies.

Q: I accidentally broke my GUNNARS. Is there any kind of warranty?

A: All GUNNARS are covered under warranty. Unfortunately, our warranties are only for manufacturing defects and do not cover frames broken by the user.

To learn more, visit GUNNAR Policies.

Q: Can I get my GUNNARS repaired under warranty?

A: For all non-Rx Warranty repairs, please visit GUNNAR Policies for details on our Warranty policy.

Q: What happens if my GUNNARS repairs are not covered under warranty?

A: For all non-warranty repairs, please visit GUNNAR Policies for details on our repair policy.

Community

Q: How do I become a GUNNAR Visionary?

A: Here’s how to become a Visionary:

1. Sign up for the GUNNAR Guild
2. Get Social – Join our GUNNAR communities!
3. Spread the word! Tell your friends all about GUNNAR

Q: What are the benefits of being a GUNNAR Visionary?

A: Benefits include:

• 10% discount to be passed along to your friends, family and followers – sign up as an affiliate!
• Insider info – be the first to know!
• Ongoing special offers, promotions, contests and more…

Q: I’m a blogger or a community manager, can I get a pair of GUNNARS to try out?

A: If you have a large audience of like-minded gamers, technologist or creative artists, submit your request for a product review unit.  We’ll evaluate your request and get back to you on whether we’ll be able to hook you up.

Q: I have an event and I'd like to get GUNNAR to sponsor the event. What do I do?

A: Thank you for showing interest in having GUNNAR Optiks be a part of your upcoming event. To submit an application, go to Event Application.  Please be advised that we review many event opportunities each week and you may experience a delay in response time.

Q: I would like to be sponsored by GUNNAR. What do I do?

A: We are not currently accepting applications for sponsored teams or individuals.  If you would like to become a GUNNAR Visionary, here is how you can get more involved:

1. Sign up for the GUNNAR Guild
2. Get Social – it’s where the cool kids are!
3. Spread the word! Tell your friends all about GUNNAR

GUNNAR Visionary Benefits:

• 10% off for your friends, family and followers - sign up now!
• Insider info - sign up through the GUILD and be the first to know!
• GUNNAR deals - discounts, promotions, contests and more…