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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

GUNNAR is the world’s leader in visual ergonomics for the digital generation.

Q: Why do digital users need computer glasses?

A:  It is not uncommon for people to work (and play) on a digital screen for extended periods of time.  Many digital users often end up with blurred vision, eye strain, and headaches — symptoms of Digital Eye Strain and Computer Vision Syndrome. Some compensate for their blurred vision by leaning forward, or by tipping their head to look through the bottom portion of their glasses. Both actions can result in a sore neck, sore shoulders and a sore back. GUNNAR computer eyewear is engineered to reduce digital eye strain while increasing contrast, comfort, and focus.

Q: Who should wear GUNNARS?

A:  Anyone who spends time using computers or electronic digital devices will benefit from wearing GUNNAR glasses.

Q: What benefits can you expect from wearing GUNNARS?

A: GUNNAR Benefits:

1)      Reduced eye strain, dry eyes, and computer related headaches

2)      Decreased glare and screen reflections

3)      Increased contrast and resolution

4)      Improved productivity and performance

Q: Why are GUNNARS better than other computer glasses?

A:  GUNNAR is the industry leader in advanced computer and gaming eyewear, being the only company with approved patents for particular computer glasses elements. Our patented lens technology and style-based design distinguishes GUNNAR eyewear from other options available.  All GUNNARS, regardless of the style or price, reduce digital eye strain while improving contrast, comfort and focus. The price varies according to the design, frame materials, and the style.

Q: Why are GUNNARS better than other visual ergonomic options like screen savers or software solutions?

A:  If you’re under 40, eye strain or blurred vision during computer work may be due to an inability of your eyes to remain accurately focused on your screen or because your eyes have trouble changing focus from your keyboard to your screen and back again for prolonged periods. Computer glasses differ from regular eyeglasses or reading glasses in several ways: 1) Most young people wear eyeglasses to correct their distance vision, and 2) Reading glasses are prescribed to correct near vision only. Only computer glasses are optimized for digital screens that are positioned 20 to 26 inches from the user’s eyes.

GUNNAR Lens Technology

Q: What is special about GUNNAR lens technology?

A:  GUNNARS patented lens technology is the result of continued research on visual interaction with digital screens and high-energy visible [HEV], artificial blue light. Based on optometric principles and advancements, our technology is the highest quality eyewear solution available with and without a prescription to thoroughly support the your vision.  The intense visual work our eyes are tasked with when viewing artificial light is involuntary, yet taxing our entire system. Most people are unaware of how hard their eyes work to maintain focus in the near distance, at artificial light, with reduced blink rate, for long periods of time. GUNNAR lens technology solves each individual visual ergonomic issue and protects your vision while eliminating symptoms of digital eye strain.   Learn more about how GUNNARS work >

Q: Do GUNNAR Computer Glasses have added power?

A:  GUNNARS unique patented lens design and optics optimize focus and allow for sharper, clearer images. This helps you you focus more naturally reducing stress and strain on your eyes and preventing potential long-term effects.

Q: What is the advantage of our yellow lenses?

A: GUNNARS custom lens tint is designed to tune the harsh light spectrum.  Offering the optimal balance of contrast and visual performance by diminishing the harshest spikes. To learn more, visit The Advantage of Yellow Lenses.

Q: What type of optical lens material is used in GUNNAR lenses?

A: Our lens material is not commonly used in ophthalmic lenses due to significant cost increase over traditional lens options. GUNNAR uses an exclusive material with extremely high Abbe value for color control, precision and durability.

Q: Has GUNNAR conducted research to prove that its eyewear helps prevent Computer Vision Syndrome (CVS)?

A:  For additional information, science, research and clinical studies regarding, please see our Learn More section.

Q: Do GUNNARS really work?

A: GUNNAR is proud to be an innovator in lens technology and visual ergonomics.  We hold broad patent coverage for our Computer Eyewear and lens specifications. We continue our extensive clinical research to ensure the safety and effectiveness of our products. Find out more about our studies here: Science and Research.

Q: Can I use GUNNAR glasses for driving?

A:  While GUNNAR Amber and Crystalline lenses filter UV light, our non-Rx eyewear is intended for use during mid to near distance digital viewing.

Q: What if my eyes have trouble adjusting to GUNNAR glasses?

A:  GUNNARS are optimized for 20/20 or corrected vision. If you experience discomfort while wearing GUNNARS, we recommend discontinuing use and visiting your eye care professional to see if you would benefit from a custom prescription. If you require prescription lenses, we can give your eye care professional instructions or process through our certified optical labs. For more information on our Rx program, please visit: Prescription

GUNNAR Products

Q:What are the differences between GUNNARs lens options?

A: GUNNAR Computer Eyewear is available in both prescription Rx and non-prescription lenses. Here are the four computer eyewear categories:

Computer Eyewear – reduce eye strain from staring at a digital screen

Gaming Eyewear – computer glasses with features designed specifically for headset compatibility

Crystalline Computer Eyewear – clear lenses for visual artists working in true color

Outdoor Eyewear – UV400 sunglass lenses for viewing digital screens in bright sun-lit environments

Learn more about our products.

Q: What’s the difference between computer eyewear and gaming eyewear?

A: Our lens technology is optimized for digital use across all of our lens options; Amber, Crystalline, Outdoor). Many of our Gaming Eyewear frame styles are designed for compatibility with a headset.

Q: What's the difference between the pricing of GUNNAR glasses styles?

A: Regardless of the style or price, GUNNARS optimize visual performance for anyone who spends long hours viewing computers, phones, or other screens. All of our eyewear and lens options offers our patented lens technology, however price may vary according to the lens option, frame materials and the style.

Q: Where can I purchase GUNNAR Computer Eyewear?

A:  GUNNARS and GUNNARS Rx can be purchased at www.gunnars.com and certified GUNNAR retail locations globally including; specialty retail, university bookstores, consumer electronics retailers and authorized eye care professionals. To find a location, please visit Where to Buy.

For International locations, please visit GUNNAR International.

Q: How much does the Computer Eyewear cost?

A:  Our non-prescription glasses retail between $69 – $149 on www.gunnars.com.  GUNNAR Rx prescription lenses can be purchased through our website and approved eye care professionals.  View Rx styles at Prescription GUNNARS.

Q: What if the style I choose doesn't fit properly?

A:  Technical specifications and dimensions for our eyewear can be found on each product page.  GUNNAR offers a 30 day Money Back Guarantee, so if you are not completely satisfied with the eyewear style you select, please exchange them for another style or return for a full refund of the purchase price.

Q: What type of lens cleaner can I use on my glasses?

A: GUNNAR sells a cleaning kit for use with our lenses. You may also use filtered water with a clean microfiber cloth.  Alcohol based solutions are not recommended and may damage the anti-reflective coatings.

Q: Are GUNNAR lenses polarized?

A: Polarization adversely affects viewing digital screens and images can render completely gray or black at certain orientations. Although they are not polarized, our lenses do block damaging UV,  high-energy (HEV) visible, blue light and glare.

Q: Do these second as sunglasses?

A: Our Amber and Crystalline lenses have UV400 protection, but are designed for indoor digital viewing. For outdoor protection, please visit: Outdoor Eyewear 

Q: Do you design glasses specifically for gamers, women and children?

A:  Advanced Gaming Eyewear is designed specifically for gamers by incorporating increased viewing angles and headset compatible temples.  In addition, we carry a variety of unisex frame styles geared towards women and youth consumers.

Q: I am a photographer; will the Amber lens tint compromise true color?

A: Our proprietary Amber lens tint is tuned specifically to mimic natural light by filtering out the harsh blue light spectrum. If you work in true color and require an unaltered spectral shift, we recommend our Crystalline Lens option.

Q: Do Crystalline lenses have a magenta hue?

A: We use an Anti-Reflective (AR) coating to increase light transmission allowing for bright, crisp image detail.  We tune our AR coating with a center for peak reflectance over select segments of the spectrum.  Our Amber tint has peak reflectance at 450nm which corresponds to the increased spike of energy in the blue part of the spectrum from digital screens, reducing strain on the eyes.

For our Crystalline Lens, we tune AR coatings to reflects closer to 550nm (green).  Hence, you may perceive a slight green on the lens (less than 1% reflectance).  The 550nm peak reflectance counters the natural filtering resulting from our lens material. The result is an equalized balance of light allowing for truest color necessary for design applications.

Prescription Eyewear

Q: Does GUNNAR offer prescription lenses?

A: GUNNAR custom prescription eye glasses are available online and through certified eye care professionals. Visit GUNNAR Rx to learn more about our prescription program and insurance coverage.  To find an optical retailer near you, visit Where to Buy.

Q: How can I order a prescription if there are no authorized GUNNAR Rx providers in my area?

A:  If you have your prescription, you can purchase GUNNARS directly from our website.  Eye care professionals can contact us directly to order a custom prescription for a patient or becoming an authorized GUNNAR Rx provider.

Q: What do I need to order my prescription glasses online?

A:  You need a copy of your prescription to order Rx glasses online.  If you do not have a copy of your prescription available, please visit your eye care professional; they will provide your prescription and pupillary distance [PD].  Please include your PD or Pupil Distance. We require prescription details as part of our online Rx glasses purchasing process.

Q: How much do GUNNAR Rx prescription computer glasses cost?

A:  GUNNAR Standard Rx glasses range between $219-249 and GUNNAR Premium Rx glasses range between $319-399 through our Rx glasses online ordering portal. GUNNAR Rx eye glasses are covered by all major vision insurance providers. If you have vision insurance, please check your coverage policy.

If you purchase your prescription glasses through an authorized GUNNAR Rx provider, pricing may vary.

Q: What is the difference between GUNNAR Standard Rx and GUNNAR Premium Rx prescription glasses?

A: GUNNAR Standard Rx prescription glasses are processed using the latest analog customization technology for prescription eye glass lenses. GUNNAR Premium Rx prescription glasses are processed by advanced precision robotic customization technology with additional premium coatings.

Q: What is the estimated processing and shipping time for GUNNAR Rx prescription glasses?

A: Custom GUNNAR Rx prescription orders may to take up to three to four weeks to arrive with standard processing and shipping.

Q: Does GUNNAR provide custom Rx prescription glasses worldwide?

A:  We are expanding our custom prescription computer glasses program to include global distribution. To find an International Rx prescription provider, visit GUNNAR International.

Q: Are GUNNAR Rx prescription glasses covered by my vision insurance?

A: GUNNAR Rx glasses are covered by all major vision insurance providers including; VSP and Vision Care Direct (VCD) insurance.  For more information, please visit GUNNAR Rx.

Q: Do I need a prescription for GUNNARS if I have 20/20 vision?

A: GUNNARS off-the-shelf eye glasses are intended for 20/20 or corrected vision and do not require a prescription, although we highly recommend regular visits with your eye care professional to ensure the health of your vision. If you require a custom prescription for eye glasses, GUNNAR Rx program is available. For more information, visit GUNNAR Rx.

Q: What is GUNNARS Rx prescription glasses return policy?

A:  All sales are final on custom prescription orders, however we guarantee all of our eyewear frames and lenses against defects in materials and workmanship for a period of one (1) year from the purchase date, from an authorized GUNNAR retailer.

Rx return policies vary by individual eye care provider. Please refer to the return policy of your authorized GUNNAR Rx prescription provider for purchases that were not made directly through GUNNARS.com.

Q: What does it mean if my prescription is 'out of range'?

A:  If you receive an ‘out of range’ message, we are unable to process your request because the prescription falls outside the limitations of our lens shape.  Ranges vary by style. If your prescription is not within range for our custom program, we may not be able to accommodate your order at this time.

Returns, Exchanges & Warranty

Q: What is the GUNNAR money back guarantee?

A: GUNNAR guarantees the quality and performance of our eyewear. If you do not notice a reduction in eye strain and an improvement in clarity, focus and visual performance, send them back for a refund of the purchase price. Eligible returns must be made from an authorized GUNNAR retailer. Non-Rx returns will be accepted within 30-days of purchase date for your money back. GUNNAR is not responsible for shipping costs on returns or exchanges.
GUNNAR Warranty covers products against defects in materials and workmanship for a period of one (1) year from the original purchase date. To be eligible for the GUNNAR Warranty, please register your eyewear and upload proof of purchase; gunnars.com order number or a photo of purchase receipt. To learn more, visit Return Policies.

Q: What is your return policy?

A: GUNNAR will refund the purchase price for any returnable or non-Rx order returned within 30 days of the ship date.  To get the full refund, the purchase must have been made through our website, be in new condition, and must be accompanied by a return authorization number (RMA). To learn more, visit Return Policies.

Q: Can I exchange my GUNNARS for a different style?

A: GUNNAR will exchange any returnable or non-RX order within 30 days of the ship date.  For all exchanges, the purchase must have been made through our website, be in new condition, and must be accompanied by a return authorization number (RMA). To learn more, visit GUNNAR Policies.

Q: I accidentally broke my GUNNARS. Is there any kind of warranty?

A: GUNNAR Warranty covers products against defects in materials and workmanship for a period of one (1) year from the original purchase date. To be eligible for the GUNNAR Warranty, please register your eyewear and upload proof of purchase; gunnars.com order number or a photo of purchase receipt. To learn more, visit GUNNAR Policies.

Q: Can I get my GUNNARS repaired under warranty?

A: For non-Rx repairs, please visit GUNNAR Policies for details on our Warranty Policy.

Q: What happens if my GUNNARS repairs are not covered under warranty?

A: For all non-warranty repairs, please visit GUNNAR Policies for details on our repair policy.

Community

Q: What are the benefits of being a GUNNAR Visionary?

A: Benefits include:

Insider specials and exclusive deals

Ongoing promotions, contests, giveaways and free gear

Opportunity to become a featured Visionary

 

 

Q: I’m a blogger or a community manager, can I get a pair of GUNNARS to try out?

A: Submit your request for a product review.  Please visit gunnars.com/press for more information.

Q: I have an event and I'd like to get GUNNAR to sponsor the event. What do I do?

A: Thank you for showing interest in having GUNNAR Optiks be a part of your upcoming event. To submit an application, go to Event Application.  Please be advised that we review many event opportunities each week and you may experience a delay in response time.

Q: I would like to be sponsored by GUNNAR. What do I do?

A: We are not currently accepting applications for sponsored teams or individuals.  If you would like to become a GUNNAR Visionary, here is how you can get more involved:

1. Sign up for the GUNNAR Guild
2. Get Social – it’s where the cool kids are!
3. Spread the word! Tell your friends all about GUNNAR

GUNNAR Visionary Benefits:

• 10% off for your friends, family and followers – sign up now!
• Insider info – sign up through the GUILD and be the first to know!
• GUNNAR deals – discounts, promotions, contests and more…