GUNNAR WARRANTY POLICY

GUNNAR Warranty covers products against defects in materials and workmanship for a period of one (1) year from the original purchase date.  To be eligible for the GUNNAR Warranty, please register your eyewear and upload proof of purchase; gunnars.com order number or a photo of purchase receipt.

Visit www.gunnars.com/product-registration to register your eyewear.

WARRANTY COVERAGE

  • Manufacturing or workmanship defects on eyewear within (1) year of purchase date
  • Frame or lens defect on Rx eyewear from gunnars.com within (1) year of purchase date
  • Scratched lenses are considered normal wear and tear and not covered under warranty
  • There is NO warranty coverage when an item is purchased through eBay and nonauthorized Amazon (other than GUNNAR Optiks) sellers

WARRANTY CLAIM PROCESS

If you have registered your GUNNARS, we will repair warranty-covered eyewear within one (1) year of the purchase date.  If the style has been discontinued or out of stock, you will receive a store credit for an item of equal value on gunnars.com.

For valid warranty claims, the purchase must have been registered through our website and accompanied by the WMA# emailed with registration confirmation.

WARRANTY CLAIM SUBMISSION

Call GUNNAR Support at 888-486-6270 or email salesops@gunnars.com.  Please have WMA# available for GUNNAR Support Representative they will provide instructions on where to send your warranty-covered eyewear.  If you do not have your Warranty number, GUNNAR Support can provide a WMA#.

Rx WARRANTY CLAIM SUBMISSION

Our Warranty covers products against defects in materials and workmanship for a period of one (1) year for frames and two (2) years for prescription Rx lenses from the original purchase date.

WARRANTY COVERAGE

  • Manufacturing or workmanship defects on frame within (1) year of original purchase date
  • Lens defect on Rx eyewear from gunnars.com within (2) years of original purchase date

Note: ALL RX Orders are final and nonrefundable.

PRESCRIPTION Rx WARRANTY CLAIM PROCESS

For valid warranty claims, the purchase must have been registered through our website and accompanied by the email of the warranty registration confirmation.

To be eligible for the GUNNAR Prescription Rx Warranty, please click here for warranty submission and upload proof of purchase, gunnars.com order number or a photo of purchase receipt. You will receive an email confirmation claim number after submission. Please include your claim number and a copy of your claim form with eyewear and ship them to:

GUNNAR OPTIKS
Rx WARRANTY DEPT.
2236 Rutherford Road, STE 123
Carlsbad, CA 92008

Please allow four to six weeks for prescription Rx repairs. If frames need to be replaced and original style has been discontinued or out of stock, you will receive an alternate choice.

 

PRESCRIPTION Rx CUSTOMER SUPPORT

Please contact GUNNAR Prescription Rx Customer Support at 888-486-6270, Monday through Friday 8:00 AM to 4:00 PM PST, or email us at rx@gunnars.com.