GUNNAR Warranty

GUNNAR® Optiks digital eyewear improves visual performance for many computer users. 
It is an excellent "out-of-the-box" solution for those with 20/20 vision or 20/20 corrected (contact lenses, surgery etc.) vision.


However, some physical environments or visual conditions fall outside the range of GUNNAR® accommodation. If you are not completely satisfied with the standard GUNNAR® solution or range of accommodation you may want to consider our GUNNAR Rx program. Ask your eye care professional for more information. If you purchased your product through our on-line store and wish to receive a prompt refund of your purchase price, please email[email protected] or call 888-486-6270 to receive an RA# from our warranty department. 

The Product must be returned within 30 days from purchase date. If you purchased through a retail partner then please return to the original place of purchase and follow that stores policy.

Q: What is the warranty on your glasses?
A: 
GUNNAR Optiks warrants this product against defects in materials and workmanship for a period of one (1) year from the date of original purchase. 
If a defect exists, Gunnar Optiks will either repair the product at no cost or exchange the product with a new or remanufactured product that is of equal or greater quality and condition.

GUNNAR Frequently Asked Questions

Q: What are GUNNARS?
A: GUNNAR Optiks® is a technology company that seeks to enhance the abilities of the human visual system through revolutionary innovations. GUNNAR performance eyewear is engineered to give even the most demanding digital user an immediate and noticeable visual advantage in the short term and provide superior optical performance in the long term.

Q: Why do digital users need performance eyewear? 
A: It is not uncommon in this digital age that users produce and consume eight hours or more of digital content per day. The digital user is more likely to spend four times as many hours interacting with a digital screen than interacting with direct sunlight. GUNNAR digital performance eyewear gives users a distinct advantage in visual efficiency, visual endurance and visual recovery.

Q: What results can users expect from wearing GUNNAR digital performance eyewear? 
• An increase in visual resolution 
• An increase in contrast
• Sharper, clearer vision 
• A reduction in glare and reflective light
• A decrease in eye fatigue
• Higher humidity levels surrounding the eyes
• A reduction in the effects related to dry eyes
• An increase in effectiveness, productivity and performance

Q: What is i-AMP® lens technology? 
A: GUNNAR'S patent-pending i-AMP lens technology is the result of intensive study and research on the human optical system and its interaction with digital devices at specific distances, in specific light. Based on optometric principles developed over years, and fused with the most recent scientific advances from the GUNNAR tech labs, i-AMP lens technology works with and enhances the properties of the human eye. Comprised of a proprietary lens material in an advanced geometry and finished with custom tints and coatings, i-AMP lens technology increases visual performance when interacting with any digital screen.

The i-AMP lens technology platform includes:
- diAMIX lens material
- fRACTYL lens geometry
- Neoscopic tuned for near distance viewing environments
- Transcopic tuned for variable distance viewing environments
- i-FI lens coating
- iONIk lens tints
- Amber lens tint
- Crystalline lens tint

Q: Is GUNNAR digital performance eyewear available in prescription lenses? 
A: Yes, GUNNAR has prescriptive eyewear for those needing corrective lenses. Contact your nearest professional eye care provider to learn more about GUNNAR’S Rx products and program.

Q: Does GUNNAR digital performance eyewear have optical power? 
A: The patent pending i-AMP lens technology platform with fRACTYL lens geometry can be tuned to a variety of specific distances. Neoscopic is specifically tuned for close viewing applications. This lens gives the greatest visual enhancement but is limited in variable viewing distances. Transcopic is specifically tuned for across the room viewing distances. This lens is excellent for gaming or reducing glare in a home theatre application. It is also appropriate for computer users who multi-task in environments with varied focal distances.

Q: How can I get a pair of prescription Gunnars?
A: Please visit your nearest authorized Gunnar Rx dealer.  You can find a list of our Rx dealers under “Retailers” tab on our website.

Q: Can I get an Rx through your website?
A:
 Unfortunately, we cannot accept Rx requests through our website or via phone yet.

Q: How can I get an Rx if there is no authorized Gunnar Rx dealer in my area?
A: 
Please have your eye doctor contact us for more information on becoming a Gunnar Rx authorized dealer. Alternatively, you may contact an Rx dealer on our list to see if they may fill your order remotely, based on your eye doctor's prescription. Some retailers will provide this service but it is not available at all locations.

Q: How much are Rx orders?
A: Please inquire with your nearest authorized Gunnar Rx dealer for pricing information.
*Price may vary depending on the individual doctor you contact

Q: Do we provide Rx services worldwide?
A: Currently, we are only providing Rx service in the USA and Canada. We are working on expanding our Rx program to other countries as well. Stay tuned.

Q: What is the Rx return policy?
A:
 Please refer to the return policy of your authorized Gunnar Rx dealer.

Q: What are the dimensions of your glasses? / How will I know a pair will fit me?
A: *all dimensions are +/- .3 millimeters

Model Lens Width Lens Height Temple Length Nose Bridge Width Hinge To Hinge
           
Attache          
Pipeline 59 28 132 18 131
Phenom 54 28 132 19 134
Emissary 55 28 134 19 127
Metropole 55 29 136 19 130
Wing 54 27 129 17 129
Anime 51 28 130 15 129
           
Catalyst - All Metal          
SheaDog 53 30 130 19 126
Marley 59 33 129 19 133
Ombre 56 32 128 16 122
Rocket 57 30 130 21 132
Weezer 55 35 130 18 123
Rayne 61 32 120 15 128
Talon 59 34 113 16 128
Jem 60 32 125 15 131
           
Catalyst           
Bit Surfer 54 38 120 26 124
Edge 56 30 119 24 132
Shredder 55 35 119 16 124
Groove 57 33 113 19 127
Wi-Five 57 30 113 18 126
           
Sphere          
Halogen 67 32 130 20 134
Stylus 63 30 130 15 129
           
ESport          
NQuery 56 35 122 16 122
PPK 56 30 125 20 128
Paralex 52 29 112 19 120
MLG Legend 56 43 132 16 125
MLG Phantom 60 34 120 16 125


Q: Are you approved by my insurance?
A: 
Our Rx eyewear is covered by VSP insurance. Please inquire for further information with your authorized Gunnar Rx dealer.

Q: Who should wear high-performance digital eyewear?
A:
 Anyone who spends time using computers or electronic digital devices such as cell phones and console gaming systems will benefit from wearing GUNNAR's line of digital performance eyewear. This includes professionals, business travelers, students, gamers, programmers, creative personnel and office workers.

Q: Can I wear GUNNAR digital performance eyewear all day?
A: GUNNAR precision frames are designed with one goal in mind - long haul ergonomics. For visual endurance, every frame system is engineered for optimal weight, comfort and durability. Most users prefer GUNNAR eyewear for intermediate distance viewing, however multi-tasking throughout the day is not unusual or harmful.

Q: Why are GUNNAR products better than what's currently available? 
A: GUNNAR'S patent-pending i-AMP lens technology and style-based design distinguish GUNNAR digital performance eyewear from other computer eyewear. GUNNAR is the industry leader in understanding the human optical system and it’s interaction with digital devices at specific distances, in specific lighting environments.

Q: How much does the digital eyewear cost? 
A: GUNNAR Optiks digital eyewear retails from between $79 - $189.

Q: Where can consumers purchase GUNNAR digital eyewear? 
A: Consumers can purchase GUNNAR digital eyewear at over 400 specialty retailers, university bookstores, electronic stores and authorized eye care providers. GUNNARS can also be purchased online at www.gunnars.com and through select online etailers.

Q: Who should wear high-performance digital eyewear? 
A: Anyone who spends three hours or more interacting with digital screens will benefit from wearing GUNNAR’S line of digital performance eyewear. Users who interact with computers, personal dvd players, tv’s, blackberries and cell phones will experience a noticeable benefit with GUNNAR digital performance eyewear.

Q: Has GUNNAR conducted research to prove that its high-performance digital eyewear helps prevent CVS?
A: Anyone who spends three hours or more interacting with digital screens will benefit from wearing GUNNAR’S line of digital performance eyewear. Users who interact with computers, personal dvd players, tv’s, blackberries and cell phones will experience a noticeable benefit with GUNNAR digital performance eyewear.

Q: Is there a line specifically for gamers, women and children?
A:
 There will be a GUNNAR line for gamers available in 2009. GUNNAR Optiks will be launching its line of digital performance eyewear for women and children in 2009 and 2010.

Warranty Repairs

For all non-Rx Warranty repairs, please download the GUNNAR OPTIKS REPAIR FORM 
or email [email protected] to request a copy. 
Please include the completed form, as well as a $10 check or money order for shipping and handling inside your package. 
We will repair your original eyewear provided that the Repair Form is received, the $10 shipping and handling fee is included, and your name on the outside of the package. You must include proof of purchase. Customer is responsible for shipping costs. 

All repairs should be shipped to: GUNNAR OPTIKS REPAIRS - 705 Palomar Airport Rd Ste 100 - Carlsbad, CA 92011.

For a Rx repair, please contact your optician who processed your order. 
GUNNAR is not responsible for Rx repairs mistakenly sent to GUNNAR corporate rather than issued through the prescribing optician.

Exchanges

For all non-Warranty repairs, (if you’ve had your GUNNARS for more than a year or your dog accidentally chewed them up) we’ll happily repair them for $29.95.
Please download the GUNNAR OPTIKS REPAIR FORM or email [email protected] to request a copy. Please include the completed form, as well as a check or money order for $29.95 inside your package. We will repair your original eyewear provided that the Repair Form is received, the $29.95 repair fee is included, and your name and return address is on the outside of the package. 
Customer is responsible for shipping costs. 

All repairs should be shipped to: GUNNAR OPTIKS REPAIRS - 705 Palomar Airport Rd Ste 100 - Carlsbad, CA 92011.
For a Rx repair, please contact your optician who processed your order. 

GUNNAR is not responsible for Rx repairs mistakenly sent to GUNNAR corporate rather than issued through the prescribing optician

Refunds

Q: I made a purchase through your online store, how do I get a REFUND?

A: 
We will refund 100% of the purchase price, provided that the product is returned within 30 days from the shipping date, is in new condition, and it is accompanied by a return authorization number. If the eyewear is damaged, there is a $10.00 shipping and handling fee. The return authorization number can be obtained by calling 858-769-2501 or by sending a request email to[email protected]. The authorization number is issued upon completion of the Gunnar Optiks Return Form (downloadable here). All returns should be shipped in complete original packaging to: GUNNAR OPTIKS RETURNS - 705 Palomar Airport Rd Ste 100 - Carlsbad, CA 92011

GUNNAR Refunds

Q: I want a different pair, how can I order an exchange?

There are two ways to process an exchange: 
Via e-Mail: 
Download GUNNAR OPTIKS EXCHANGE FORM, and e-mail the form to: [email protected] 
Phone: Call (858)769-2500 and request an RA number from one of our customer service representatives.

Include the completed form inside your package, and ensure that your name and RA number are visible on the outside of the package. There is a $10.00 shipping and handling fee for all exchanges; please include a $10.00 check or money order within your package. We exchange your original eyewear provided that it is returned within 30 days from the shipping date in complete original packaging, is in new condition, the Exchange Form is received, your name and RA number are visible on the outside of the package, and any difference in price is paid for (if applicable). Gunnar Optiks will issue a refund for any difference in price upon exchange to a lower priced style. Customer is responsible for shipping costs. New eyewear will be shipped within 3 business days from receipt of the exchanged item, provided that it is available in stock.

** International customers who request an exchange are responsible for a $29.95 shipping & handling fee along with the other requirements listed above.

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